Received a demand letter from the patient.
Hello. I have a bit of a situation here. I did RCT and Crown on #19 and had not seen the pt in about a year. A letter from the patient came which basically said, she went to another dentist and he said the crown was done wrong. She wants all the money back, even for the rct. I am assuming the other dentist is going to say that the crown has an open margin or something to that effect. The refund would be about 3,000, so I am not sure what to do here.
I do not have a bw of the seating but I am usually pretty good about checking the margins when seating. Why do you guys think I should do?
If you give her money, she would have to sign a release from liability form. So it goes like this:
oh you want your money back?
yes I want $3000.
well if you do, you would have to come in and sign a release form that absolves me from any and all liability in this matter.
If yes, then bring her in on an off day, have her sign, give back the 3000, and be done with it.
This is exactly what the insurance malpractice attorney does. They reach a settlement. In your case if you get them to do it prior to a claim it is better because there is essentially no record.